Withholding my money: impacting my home purchase

I invested money into a Glacier fund which was incepted on the 16th of May this year.

According to the terms and conditions I signed, I could take a loan against this policy which would pay out in ten days.

I am in the process of buying my house and I need that money urgently. According to your useless consultants I can only submit a surrender on the 22nd of June which will then take 15 working days to pay out. I’m very sorry but those are not the terms I signed. They know nothing about the loan. The loan option was the very reason I signed up for this awful product in the first place. Now you don’t want to give me my money? Nowhere on the paperwork I signed is there anything about surrendering and timelines. So then did I sign ********** paperwork? Were you so desperate for my 100k that you **** to me? The irony that I may lose my home and be homeless while I have money sitting there is laughable. You WILL make a plan and get me MY money. Alternatively, I will take you to the ombudsman, I will also open a case of theft against you since you are *******ly holding my money, and I will pursue a civil suit for damages incurred in losing my home. Furthermore, I will cancel every single product I have with sanlam.

STICK TO YOUR TERMS AND CONDITIONS