CC
Claire C

1 reviews | Active since Jul 2025

07 Jul 2025, 16:15

Very disappointed

In 2011, my late husbands financial affairs were wrapped up by his financial advisor, and Glacier paid out some funds due. Fast forward to 2025. I received a phone call from a tracing company, who informed me that I was due a some of money not paid out initially... After forwarding all relevant documents to them , I received a message from the tracing company that my claim had been approved by Glacier and the money would be paid into my account within 12 to 16 weeks!!! Haven't I waited long enough already. How long does it take Glacier to push the button and transfer the funds??? Disgusting service 😒

0
Replies (3)
Glacier by Sanlam
Glacier by Sanlam's reply07 Jul 2025, 18:35
Official
Dear Claire C

Thank you for bringing the matter to our attention.  We acknowledge receipt of your complaint and will be in contact with you soon.

Kind regards
Glacier Client Relations 


CC
Claire C's update07 Jul 2025, 18:37
Reviewer Update
Thank you. Awaiting with anticipation for early response and pay out.
Glacier by Sanlam
Glacier by Sanlam's reply07 Jul 2025, 18:41
Official
Dear Claire C

Thanks for the reply.  One of our team members will be in contact with you tomorrow about the matter.  

Kind regards
Glacier Client Relations