Unfriendly Rude Service Rsponses

The customer service centre (under Alexandra Forbes Provident Fund).lacks badly at client service. Over 3 weeks trying to get a simple withdrawal of my own funds. The emails and agents are so useless. Emails lack badly at service oriented approach. It is almost like "we know he will comeback to us". U ask for next actions you get Zero feedback. You explain your situation, Zero feedback or even an attempt to assist. My Financial Advisor is okay. Just those people into call center, they are useless! I can not be calling them daily! They send forms that are not readable. What are those phones for? I regret allowing them to manage my funds!!!!!!!!!