********* Advisors

My late mother had a living annuity with Glacier she passed away 28 June 2020 .

We contacted Mr. Gys Liebenberg who was her adviser regarding my mother’s passing , he contacted us in July and explained that my dad will be getting 40% , myself and my brother will be getting 30% each

He furthermore stated that we will be taxed individually and showed us the amounts which was relevantly high. He then presented to us two more options, option one that we can get 17.5% of the amount second option was to get R1300 pm we than opted for the 17.5% without knowing we will not be allowed to make any cash withdrawals and after doing my own research our money was never meant to be taxed individually but my mother who was the policy holder was meant to be taxed than that amount gets divided accordingly.

Mr. Gys Liebenberg has been very *********, he sent us forms just where we needed to sign and went to my dad in Paarl and made him sign in the parking lot without him having time to read through the documentations and when I asked him for his managers contact details, he said he does not have any mangers .I was able to get his mangers (Mr. Ryno Oosthuizen )contact details via call center which he forwarded my details to the complaints department and I was assisted by Mrs Lynette Anderson-Husselmann who just told me that they have no control over Mr Gys actions and that I can take this matter to Ombudsman