Unacceptable treatment from Sanlam.

I am a 71-year retired military veteran. My pension (lumpsome) was paid into a Sanlam Glazier account and I received proceeds from the fund annually into my bank account. I have closed this bank account because of the high bank charges and the fact that I only use it to receive the Sanlam Glazier proceeds. I have requested Sanlam to change my banking details to my family trust bank account and Sanlam refused to do this claiming that “under no circumstances may the proceeds be paid into a third party account”. Sanlam informed me that I should open a bank account in my name. I refuse to do that as I already have a bank account in my trust’s name. Sanlam confirmed that they will not pay any proceeds out and keep it until I have opened a bank account in my name, and not in my trust’s bank account. This is totally unacceptable to me and Sanlam refuse to accommodate my request. This is not the way to treat senior citizens! Absolutely disgusting!