TL Ndima : No response from Sanlam Glacier

My name is TL Ndima. On the 4th of June 2020 I wrote an email to the above mentioned company. My request was to make a part withdrawal from my living annuity after the legislation changed due to the this pandemic Corona Virus. We are now allowed to withdraw lump sums provided the annuity balances are below R200,200.00 Two hundred thousand rands. I immediately wrote to Sanlam Glacier and immediately got an auto response confirming that they have received my email and will work on it. The response stated that they are fully operational. Till today I have not heard from them. Hello Peter please assist. I am currently using my sister's phone for all my communications however I do get emails and other communications through my own phone. Refer to my details below in order to get to my annuity number.