THE DIFFERENCE BETWEEN A NUMBER AND A PERSON

I want to commend Ms Phumla Gwamandja at Glacier, for her assistance and compassion. Covid in our country caused me some serious financial stress. The increase date of my pension was in the Covid lockdown period in June 2020. After explaining the situation to Phumla, she went out of her way to make (as Covid lockdown was) an exception and assist me by increasing my pension. A big thank you to Phumla.

This happened after I have spoken to a very arrogant Ms Tinky Wouterse - refusing to assist me and treating me as a policy number - rules are rules - for policy numbers - not a person and playing with the future of a real person. 1.) Not appreciated. 2.) She should definitely not be working in customer service.

Phumla and her boss came to my rescue. I appreciate what you have done for me to survive Covid.

Cor Basson ***