Terrible service

We submitted a claim in August for a RA on a deceased client. It’s been 4 months and we still don’t really know what is going on but we have submitted the available required documents. The service from Glacier has been unprofessional and shows lack of empathy. No communication to give updates, we have to call in all the time and be told we will respond soon. “Respond soon” is the worst term you can get when you are looking for an update. This is like dealing with ****mers. If there is an investigation being done we need to know and get updates, we need to know what warrants a claim to take 4 months. We are gatvol, can someone look at our case and attend to it urgently !!!! The reference number is below.