Sanlam's poor client service

Sanlam were always an excellent service provider but in the last two years it become clear to me and many others, that excellence in service is not their priority as it use to be. Sanlam's policy regarding payment towards the Legacy Benificiary Fund is 14 workdays after request for payment was submitted. Today is the 25th business day since my application was submitted. I have send numerous mails, resend my application over and over, contacted their complaints department, made phone calls's, contacted the arbitrator and after no help I contacted one of the CEO's, but to no avail. Tomorrow school is starting for my daughter and nor her school fee's are paid by Sanlam, neighter did I receive payment for her school clothing and other neccesaries.