TN
Tru-Ann Nieuwoudt
1 reviews | Active since Dec 2014
14 May 2019, 11:46
Sanlam - Glacier - no service and *********** staff - Taking Thousand in rands in fees
I just want to tell the public think twice, if you consider do any business with Sanlam - Glacier, the most *********** company, I ever had dealings with. (Incorrect advice, do not no processes and the list go on)
They take honderds and thousand on fees and commission, and when your loved ones past away you are on your own.
Also please make sure you investment specialist or financial planner are on top of things, they Sanlam refer you the planner and the planner refer you to the bank. Really what does an local bank have to do with Sanlam Glacier living annuity.
I am really shocked by a company like Sanlam that have these type of representative!!!
Will never every recommend anymore!!!!
Helpful (0)
Replies (2)0
Replies (2)
Glacier by Sanlam's replyOfficial
14 May 2019, 14:14Dear Tru-Ann
Thank you for bringing your complaint to our attention. We are really sorry to hear about your experience.
We will investigate and communicate with you off-line via your e-mail address.
Kind regards
Santa Badenhorst
Manager: Client Relations
Thank you for bringing your complaint to our attention. We are really sorry to hear about your experience.
We will investigate and communicate with you off-line via your e-mail address.
Kind regards
Santa Badenhorst
Manager: Client Relations
Glacier by Sanlam's reply14 May 2019, 14:14
Official
Dear Tru-Ann
Thank you for bringing your complaint to our attention. We are really sorry to hear about your experience.
We will investigate and communicate with you off-line via your e-mail address.
Kind regards
Santa Badenhorst
Manager: Client Relations
Thank you for bringing your complaint to our attention. We are really sorry to hear about your experience.
We will investigate and communicate with you off-line via your e-mail address.
Kind regards
Santa Badenhorst
Manager: Client Relations
Glacier by Sanlam's replyOfficial
15 May 2019, 14:02Dear Tru-Ann
As per our off-line communication with you, we have responded in terms of the death claims requirements. The intermediary part of your complaint was referred to Sanlam for further investigation and feedback.
We trust you find this in order and once again apologise for your experience.
Kind regards
Santa Badenhorst
Client Relations Manager
Glacier by Sanlam's reply15 May 2019, 14:02
Official
Dear Tru-Ann
As per our off-line communication with you, we have responded in terms of the death claims requirements. The intermediary part of your complaint was referred to Sanlam for further investigation and feedback.
We trust you find this in order and once again apologise for your experience.
Kind regards
Santa Badenhorst
Client Relations Manager