MB
Marius B

1 reviews | Active since Aug 2020

23 Feb 2021, 08:12

Poor service delivery

On the 4 Feb I have sent a request for my money to be payed in my account its 2 weeks and I haven't received any payments this is not a good service

0
Replies (2)
Glacier by Sanlam
Glacier by Sanlam's reply23 Feb 2021, 08:44
Official
Dear Marius B

Thank you for bringing this to our attention.  We are busy investigating the matter and will be in contact with you soon.

Kind regards
Glacier Client Relations

Glacier by Sanlam
Glacier by Sanlam's reply23 Feb 2021, 10:54
Official
Dear Marius B

Thank you that we were able to discuss the matter telephonically and provide you with an explanation of the timeframe.  As the outstanding requirement had been provided, the transaction was completed.  We also sent an email to your registered email address on record this morning.  

We appreciate the contact you made with us and that we could learn from this experience. 

Kind regards
Glacier Client Relations