1 reviews | Active since May 2017

01 Apr 2023, 10:11

No access to Sanlam portfolio

As a pensioner, I need to check my investments every month. I have most in Glacier. It is extremely annoying that Glacier cuts off my access to my portfolio, at the close of business on the last day of each month---18 hours for maintenance. ?? None of the other investment houses that I deal with, do this. Do your maintenance mid-month or late evenings, like the others, and stop annoying your customers.

0
Replies (2)
Glacier by Sanlam
Glacier by Sanlam's reply03 Apr 2023, 14:13
Official
Good day Mike C
We acknowledge receipt of your complaint and will be in contact with you as soon as possible. 

Kind regards
Glacier Client Relations 
Glacier by Sanlam
Glacier by Sanlam's reply13 Apr 2023, 14:36
Official
Good day Mike And-Elizabeth Caine

 The matter was investigated and we provided feedback to your email address.

Kind regards
Glacier Client Relations