Load instruction on SALAM web, ZERO action from SANLAM! AGAIN!

Good day, On 26 January 2020 at 10:26 I loaded an instruction to convert funds on my preservation account. Why we cannot do it our self I do not know, but yes Sanlam will give some excuse. Roll forward seven days later and the instruction have NOT been actioned or attempted to be actioned! This is not the first time it happens! As usual Sanlam will come back that I have to use a broker etc. I do NOT want to use broker I am not paying some bloke my blood money to do something that is a very simple instruction! Thanks