Horrible service at Sanlam

I send a mail and called Sanlam on the 28th of January, regarding a problem with my childs schoolfee's that can only be sorted out by Sanlam. I phoned Sanlam and ask to talk to someone about the problem, I were told there is no one at work who will be able to assist me as they are doing remote work and that someone will reply to my mail in 48 hours. Because of the current problem I am not able to enroll my child to a school as we just moved to another province. I have send another mail yesterday with no reply.