tL
tshepo L

1 reviews | Active since Jan 2011

19 May 2016, 07:53

Horrible Service and No feedback

<p>I left my previous employer (Novemebr 2015) and when I completed my withdrawal forms I chose to continue with my group life cover which is administered by Sanlam.</p> <p> </p> <p>I had been in communication with Janine Harvey from Glacier throughout the entire process and I let her know that I do not have a broker to assist with completeing the forms. She assured me thatsshe would assist with having one contact me and finish up the process and to this day she still hasn't gotten back to me.</p> <p> </p> <p>I emailed her again on the 16th of May and reminded her that I was still waiting for the broker to contact me and she said she would assist. I am still waiting.</p>

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Replies (2)
Glacier by Sanlam
Glacier by Sanlam's reply19 May 2016, 11:17
Official

Dear Letsipa

Thank you for bringing this to our attention.

Be assured that we are investigating the matter and will make direct contact with you shortly.

Kind regards

Glacier Client Relations

Glacier by Sanlam
Glacier by Sanlam's reply20 May 2016, 14:12
Official

Dear Letsipa

Following our telephone conversation yesterday, we received confirmation that you and Mr Virath Juggai had a meeting today about your request.

According to his feedback, he will be in further contact with you.

Kind regards
Glacier Client Relations