Glacier negligence causes loss during Covid 19

In 2012 I logged a complaint with regards to the investment not being explained to me and I failed due to the broker supplying documentation that was never explained to me. The documents supp**** was in Afrikaans and if further investigation was done by Sanlam they would of established that I don't speak a word of Afrikaans let alone am I able to read it. I then called the call center a few weeks back as ever since this I don't have a broker assigned to my investment due to lack of trust. Reading your HELLO Peter page has angered me more as I see that brokers have done similar to people receiving inhertience. This obviously happens due to the finalization of the product is done while still grieving and unable to think clearly. Fast forward to 2020, I am now unemployed and my husband on unpaid leave during Covid 19. We have no income yet i am unable to access funds due to your negligence. I receive emails from Glacier about their contributions to the Covid 19 pandemic yet customers sold their products are sitting without income due to lack of information and negligence on the brokers side. I stated to the call center that I'm glad the brokers and all their staff receive a salary during this time but I am totally *****ed once again. Call Center response so sorry but I can send you the information of how your investment is losing money during this time