Glacier - Do Not Invest

I app**** for a withdrawal on the 3rd Feb, after numerous follow ups and expressing the urgency regarding this, Glacier still did not release the money as an immediate payment.

Call center of no use, same story you would think after asking everyday for a week the outcome will be more productive since it is my money now i have to beg for it. Manager is not available only after 9 what is wrong with the level of service.