Glacier by Sanlam: Unhappy client

I’m not happy with this glacier by Sanlam. I simply wanted to change my banking details. I have signed their debit form electronically now they want me again to print the document and sign it with pen.

This is the reply I got from them: “In the interest of protecting our clients' information, Glacier has put certain measures in place to ensure maximum integrity. “

Which client because I’m the one who send that that debit order form and requesting banking details to be changed. They can verify my new bank account with that particular bank institution.

I have send the document already on the 4th of October 2024.

Unhappy so called “Client”