Completely *********** im at a loss for words

Since retiring and having to deal with this company has cause me ao many setbacks, im at my wits end. All you guys need to me to be getting my pension and you need a document from the GEPF , nobody is making as much of an effort like they should be. A simple document that you tryinf to get since January 2023 and before then it was since November 2022. I dont know how you guys think ill carrying on living. As a pensioner i deeply regret making the decision to join glacier. The feedback never changes.things always get "escalated" but nothing comes from. Will never recommend to anyone