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Phillipa M

1 reviews | Active since Jan 2025

03 Feb 2025, 09:00

ABSA Glacier useless

Registered on ABSA Glacier to view my investment. What an infuriating process. Temporary password link did not work. Had to call in to get it to work. I am now registered but I cannot download or view ANY statements or information.

I will most certainly be moving my investment to a different fund manager.

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Replies (1)
Glacier by Sanlam
Glacier by Sanlam's reply03 Feb 2025, 10:12
Official
Dear Phillipa M

Thank you for bringing the matter to our attention.  We acknowledge receipt, and we are sorry to hear of your frustration.  

We have escalated the matter to ABSA to resolve it as soon as possible and we will be in contact with you.  

Kind regards
Glacier Client Relations