ZN
Zama N
1 reviews | Active since May 2017
10 Aug 2023, 15:03
Poor customer service with no intention to improve
On July 25, I placed an order online for a wig, and I was promised it will arrive the following week. When I contacted them the following week, they told me it will be accessible the following week . When I contacted them again that week, they initially ignored my message. I followed up the next day, and they once more directed me to the following week. The thing that irritates me the most is that they don't provide this feedback; you, the customers, are required to call and follow up. If I want a refund, I'm informed that they are unable to do so. How is that possible considering that I'm not returning their products? I only want a refund because they can't deliver?
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GK DreamHair's replyOfficial
09 Oct 2023, 13:10Hi Zama, Apologies if you had a bad experience. It’s unfortunate, most of the time we are very reputable and offer excellent customer service to all our clients. We have addressed the issue and have retrained our staff to help them improve their communication with clients and to ensure we initiate the communication. We have also improved on production to ensure faster turnaround time of products to our clients as it was before Covid. We do Apologise once again and we assure you will get a better service from us next time.
GK DreamHair's reply09 Oct 2023, 13:10
Official
Hi Zama, Apologies if you had a bad experience. It’s unfortunate, most of the time we are very reputable and offer excellent customer service to all our clients. We have addressed the issue and have retrained our staff to help them improve their communication with clients and to ensure we initiate the communication. We have also improved on production to ensure faster turnaround time of products to our clients as it was before Covid. We do Apologise once again and we assure you will get a better service from us next time.