1 reviews | Active since Oct 2018
Pathetic service and rude employees
I have, unfortunately, had contact twice this year with this awful business.
The first time I had contact with them was when I was in a small fender bender and my back bumper was damaged. My insurance, Discovery Insure, sent me to G&J Autobody to have it repaired. I waited more than a month for the parts on my vehicle to arrive. Eventually, my car was booked in and repairs commenced. They took 10 working days to replace a bumper. When I received my car back, My front bumper and my rear bumper's color didn't match and my reverse sensors were not placed like they were. I contacted G&J regarding this and one of their employees, Theo, was very rude to me and told me I can go do research and that bumpers never exactly match the car because bumpers are plastic and cars are metal. Little did he listen, or give me chance to say that I am unhappy that the back bumper doesn't color match the front bumper. I was contacted by Charl who promised to look into it for me, but the cellphone number he gave me wasn't answered nor was I phoned back. My problem was not solved.
The second time I had a run in with G&J Autobody was recently. My car had hail damage from a recent storm. My car was taken to G&J Autobody where it remained for 15 working days. After 10 working days I contacted them as they said it would only take 10 working days. I received no updates from them. I was informed when I phoned them that there had to be extra work done on the vehicle and that they had to wait for more parts. I was unhappy and asked why I was not informed. I was told that these situations are handled by the insurance and that IT HAD NOTHING TO DO WITH ME. I am unhappy about this, because at the end of the day it is MY property and the Access to Information Act 2/2000 grants me access to all information pertaining to me. The extra time they took without communicating with me meant that my Car rental expired and that I was left without transport for a few days.
Eventually though, after fights, my car was ready. I asked my husband to go pick up my car as I was working. Upon seeing the vehicle, he noticed quite a few dents left by the hail that wasn't fixed. The strips on the roof of my car were also damaged but was not replaced. They fixed this and my husband brought my car home. After I inspected it, I noticed three more dents that have not been fixed.
I contacted them to repair it and their answer is that I should bring my car in so they can take a look at it. I have a job, I work from 7:00-20:00. I do not have time to take my car in. I feel that it is their mistake and they should organize a driver to pick up the car and finish the jobs they have already been paid for. Their secretary/receptionist keeps saying she will get back to me regarding this and hasn't.
Stay away from this business.
The owner tried to convince me to remove the post because it isn't "fair"
I told him that it is my right as client to go public with my complaints if i feel that the services I received was not adequate. He proceeded to tell me how rude I was and that I don't have manners even though I was speaking in a very calm manner. He raised his voice at me and I told him that I was currently at work and he just continued to be incredibly rude. I put down the phone in his ear because I refused to be spoken to like that. He continually tried to phone me back. On the 4th time I answered the phone and told him that I was at work. He yelled again about how I was rude even though I was at work infront of clients and could not have yelled nor raised my voice.
I asked him to send me his grievance procedure, as required by law, so that we can sort it out in-house. He then told me that by law he is not required to talk to me and then put the phone down in my ear.
This company does not care about their clients.
The owner tried to convince me to remove the post because it isn't "fair"
I told him that it is my right as client to go public with my complaints if i feel that the services I received was not adequate. He proceeded to tell me how rude I was and that I don't have manners even though I was speaking in a very calm manner. He raised his voice at me and I told him that I was currently at work and he just continued to be incredibly rude. I put down the phone in his ear because I refused to be spoken to like that. He continually tried to phone me back. On the 4th time I answered the phone and told him that I was at work. He yelled again about how I was rude even though I was at work infront of clients and could not have yelled nor raised my voice.
I asked him to send me his grievance procedure, as required by law, so that we can sort it out in-house. He then told me that by law he is not required to talk to me and then put the phone down in my ear.
This company does not care about their clients.