Bad BUSINESS ETIQUETTE

Is there no zero option available please. I took my car to Giorgio's Panelbeaters MARGATE 2 W E E K S...AGO...after a steel plate at the service station fell on my car while I was filling my fuel tank. From the start my insurance company struggled with Giorgio's and as last option I intervened&investigated the matter and the reason for the delay was an internal admin issue at Giorgios. Instead of apologizing for RUTH who is the reason for the delay they decided to just walk away and accused OLD MUTAL and myself of a bad attitude and that they refuse to proceed. My calls were never returned, couple of e mails ignored, The old old story ATTACK TO DEFEND AND INSTEAD OF ADDRESSING THE MATTER INTERNAL TO PREVENT THIS KIND OF NEGLIGENCE IN FUTURE, THEY ARE NOW EXERCISING THE.... TRY AND CORRECT ONE MISTAKE WITH ANOTHER. BAD BUSINESS ETIQUETTE. My friends totally agree, never did anyone of them waited 2 weeks at a panelbeater to get started. WE LIVE AT THE COAST TO BE EXACT 600m from the ocean. Rust damage start overnight at the coast and I made this clear from the start.