Purchase, service and repairs

I've purchased a JMC Landwind 2.0T in 2021. Great response from staff assisting for purchasing vehicle. Only due to servicing and repairs the availability of spares, which tends to long waiting for work done. Had an issue regarding an engine failure, waiting 35 days. After repairs done, still some issues not attended to.One crucial issue, gearbox humming noise after collection, I kept vehicle stable. After various conversations and emails the workshop, Malcolm went out of his way for assistance. Due to injury he was unable to attend to vehicle and someone else drained the gearbox and not refilled. NO oil n gearbox which could had lead to a major issue.Malcolm tends to client satisfaction in every way. I hope that management can appreciate the work of Malcolm in the workshop for the company and attending to client satisfaction Malcolm thanks for your honesty and attending to every concern responding promptly.Customer care is your priority. Others can learn from you.