No Refund / No final statement

03 January 2015 - cancelled service and requested a refund.<br> <br> 04 January 2015 - Simon acknowledged cancellation & reminder us there was a months notice required.<br> <br> 11 January 2015 - we rep**** deduct 1 months fees in lieu of notice from the amount to be refunded.<br> <br> 03 February 2015 - we emailed please advise what we have been billed for and what refund amount is due.<br> <br> 04 February 2015 - Simon rep****: \I shall do a final statement and email it to you within this week."<br> <br> February 2015 to June 2015 - We have continued to follow up without reply or refund."""