STANDARD INVENTORY LIST REJECTED

On 11 September I requested a quotation for moving services from Gigi's Removals and sent them a 7-page fully completed inventory list. This list included specifics on every item per room, quantity thereof and replacement value. We spent a great deal of time on this list for the process to run smoothly.

Melandri Prinsloo rep**** with "In order to obtain a quotation form us our inventory list will need to be completed." and sent through a very primitive 3-page document. I find this notion utterly ludicrous. If the inventory list I had sent didn't have sufficient information in it I'd understand the request, but the notion that one would need to complete an inventory list for every removal company where one would like to obtain a quotation from would be a extremely time consuming and a ridiculous waste of time. Instead of examining the document and providing proper customer service, they choose convenience. After I responded with "never mind", she then rep**** with "Our list completes so easily. I will provide you with a quotation based on Snappy Home’s list." The audacity to assume that theirs is the only company one would contact. I certainly won't in future.

Another company in dire need of customer service training.