Terrible communication, 22 days later still waiting for my product with no end in sight.

Ordered a USB Keyboard on 1 August, paid for 24 hour shipping.

Delivery never happened the next day, or the next. They made me wait at work for an extra hour for the courier, who never pitched.

Numerous emails and whatsapps later, I received a tracking number. For South African standard postage. Delivery took 15 days, and it arrived at the post office. Collected the package today, and it's the wrong product. Ordered a R899 keyboard, got a R150 cellphone cover that they don't even stock on their website.

Throughout the ordeal, Gigazar have been responsive to my emails (there have been 32 so far) but they have never been proactive with contact and I get the distinct feeling that I'm being strung along. I always have to threaten to complain to gumtree (where I saw their ad) or payfast or hellopeter to get anything concrete out of them.

I could ask for a refund, but to be honest I'm not sure it's a good idea to give my bank details to a company that has no store front, that has existed for only a month, and that resists any requests I make to find out who they actually are.

I have serious reservations about whether they will actually deliver my product. I will post an update here immediately if I receive my product, so if I haven't updated I'm probably still getting the run-around.