Gigawave Zero Service commitnent

I have bern a client of the Gigawave service for the past year. On Monday 7 November I started exeriencing problems with conbection to secure services such as banking and Sharenet platform. I contacted Gigawave by email but received NO response. On Friday 10 November internet service became non-functional. I contacted Gigawave using mobile packet switched data and was told to make use of Whatsapp. I escalated the probkem on Whatsapp and was told that thus orobkem woukd be escalated to VUMATEL. Again no fault number gjven. I contacted GIGAWAVE numerous times on Saturday and Sunday. Each time I was told that the issue was being looked at. By today, Monday 14 November still no feedback, no response and no connectivity.

I tried Gigawave help desk and tried various options to try and get through to sales and/or finance. After 25 minutes I gave up. I am now simply trying to cancel my Gigawave service but cannot get hold of anyone who can indicate the process or contact person to do this.

My experience with Gigawave is extrenely frustrating and I would like to make potential clients aware that once you are a client with Gigawave, you can expect zero service.