TS
Tanya S

1 reviews | Active since Jan 2022

01 Feb 2023, 21:56

****? ********** transactions? #Renault

I purchased a Renault Kangoo 2014 from GIG Motors less than 6 months ago from the Springs branch. The vehicle was delivered via TAC couriers to Bellville. Upon me collecting the vehicle, the vehicle would not open, I had to get a locksmith out. The battery had to be replaced at the nearest body shop I could find. The red Water light or radiator light was flickering. I filled up with water, it kept flickering always. A month ago my driver went out to collect parts from our store, phoned me to say the car won't start. I had to have the car towed, just to hear that because the radiator was faulty, the car overheated to such an extent that it blew the whole engine. (I have video and whatsapp proof of everything I am saying) When I immediately contacted GIG Motors, I was told to speak to the Owner Derek and his number was sent to me via Whatsapp. This was almost 3 weeks ago. Everyone seems to be lifting their hands and playing for time. Derek told me directly a faulty radiator is not his concern or their problem., I must use my warranty and go to a body shop. Another tow-in. (First tow-in was to Renault Paarl who advised that I need a complete new engine for R72000) That was when Derek said I should use a cheaper RMI bodyshop hence another tow-in. I explicitly and over and over explained to Derek and everyone that it was and is my source of income. We do industrial steamer demos and I cannot do any but any work without the Kangoo or a loan kangoo just to keep my business afloat. I was ignored numerously and arms pulled up and ignored. Whilst I was looking for anything that can carry the equipment we need to do business, I saw the exact same vehicle for sale with the exact same ribbon registration number! on the GIG Motors Website and platform. When I said to Derek but this is just *******, he said that it is normal practice to do that. Reuben the supposedly boss of GIG Motors who referred me to Mega And Derik "the owner" - here I speak under correction as I dont know who is lying anymore. Derek also had a Johan speak to me who phoned the cheaper body shop here in Paarl. I phoned the body shop and was informed that if IF they could fix the vehicle it will take a very long time - again I cannot work without a vehicle. I still have not received any registration papers (copies) or licence disc. There was a petrol cap and the rubber of a window missing on purchasing, which was sent to me on the 12 of Aug 2022. I am yet to receive a licence disc, a petrol cap or rubber for the window. How can these business be allowed to operate in this manner and take the public for a ride like this? Renaults are good cars, surely dealerships should be held accountable. MOST IMPORTANTLY, the vehicle would never have passed roadworthy so that was a **** too as how I received it.

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