JBvE
Jaco Bok van Eck
1 reviews | Active since Apr 2022
04 Oct 2023, 10:06
Poor Car Quality and Service - Empty Promises
Having the worst experience with Planet42 and GIG Motors imaginable.
In April 2023, we purchased a car at GIG Motors in Strubenvale as a rent to own. Even paid a hefty amount as a deposit. After GIG Motors assured us that the car is 100% checked and 100% in working order, we took the car mid April 2023. Everything went fine for the first few weeks until I noticed that the car's tyres had all slow punctures. Took the car to Tiger Wheel & Tyre in Boksburg to check on these tyres. In beginning June 2023, we replaced all 4 tyres with new ones and had to repair 3 out of the 4 rims as well as they were all bent. This was communicated with GIG Motors and Planet42.
The spare wheel we got for this car, would not even fit onto the car as it's not meant for the car at all, even the tow hook did not fit that GIG Motors provided. I noticed a few other things wrong with the car within a few days after purchasing the car. I took the car to an RMI registered mechanic to do a check up and there were indeed a few things that needed to be replaced. EG. gearbox needed to be refurbished, entire clutch kit need with thrust bearing, complete CV joints both sides inner and outer, steering rack to be refurbished, shocks were also worn out, CO2 sensor to be replaced, flywheel needed to be schemed, major service to be done as well, cambelt to be replaced....these are just a few things reported amongst other things. On 30/09/2023, we had a EAC Failure on the car too, car does not even idle and not speaking of pulling away to drive the car. There also seem to be a bad connection with the positive side of the battery which can be a fire hazard.
After sending emails to Planet42 and keeping GIG Motors & the insurance company in copy, nothing is happening with no customer service at all. No feedback even if promised. The 5 year warranty that comes with the car, is just a farce as the insurance for the mechanical repairs, will not pay anything out as advertised in their brochure. But you must pay monthly a hefty amount for something you can't use. After 6 months of paying, we had enough.
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Replies (5)0
Replies (5)
GIG Motors's replyOfficial
09 Oct 2023, 14:13Good day mr van Eck
We do appreciate your concern regarding repair work needed on your vehicle, one must keep in mind we have processes and guidelines we have to follow according to the CPA That's why before delivery we do all our inspections and Roadworthy on the vehicle to activate your warranty. The fact that you drove the vehicle for almost 6 months and you indicating you needed to change Tyres and rims , is concerning and an indication that the way the vehicle is driven is perhaps in an abusive way and that in on itself can cause damage to mechanical parts , Rims and Tyres are wear and tear items and is not covered under any warranty policy When a vehicle breaks down we have to respect the outcome of the Assessor a-signed and sent by the warranty company to assess the damage on every claim It was found then that according to the assessor that most parts were covered under your warranty but some parts were Wear and Tear items not covered as per any policy The quotation that was supp**** was exorbitant. I hope you understand and have more clarity regarding what is and is not covered , if you need any more info or assistance please feel free to contact us directly Kind regards Reuben
National Manager
We do appreciate your concern regarding repair work needed on your vehicle, one must keep in mind we have processes and guidelines we have to follow according to the CPA That's why before delivery we do all our inspections and Roadworthy on the vehicle to activate your warranty. The fact that you drove the vehicle for almost 6 months and you indicating you needed to change Tyres and rims , is concerning and an indication that the way the vehicle is driven is perhaps in an abusive way and that in on itself can cause damage to mechanical parts , Rims and Tyres are wear and tear items and is not covered under any warranty policy When a vehicle breaks down we have to respect the outcome of the Assessor a-signed and sent by the warranty company to assess the damage on every claim It was found then that according to the assessor that most parts were covered under your warranty but some parts were Wear and Tear items not covered as per any policy The quotation that was supp**** was exorbitant. I hope you understand and have more clarity regarding what is and is not covered , if you need any more info or assistance please feel free to contact us directly Kind regards Reuben
National Manager
GIG Motors's reply09 Oct 2023, 14:13
Official
Good day mr van Eck
We do appreciate your concern regarding repair work needed on your vehicle, one must keep in mind we have processes and guidelines we have to follow according to the CPA That's why before delivery we do all our inspections and Roadworthy on the vehicle to activate your warranty. The fact that you drove the vehicle for almost 6 months and you indicating you needed to change Tyres and rims , is concerning and an indication that the way the vehicle is driven is perhaps in an abusive way and that in on itself can cause damage to mechanical parts , Rims and Tyres are wear and tear items and is not covered under any warranty policy When a vehicle breaks down we have to respect the outcome of the Assessor a-signed and sent by the warranty company to assess the damage on every claim It was found then that according to the assessor that most parts were covered under your warranty but some parts were Wear and Tear items not covered as per any policy The quotation that was supp**** was exorbitant. I hope you understand and have more clarity regarding what is and is not covered , if you need any more info or assistance please feel free to contact us directly Kind regards Reuben
National Manager
We do appreciate your concern regarding repair work needed on your vehicle, one must keep in mind we have processes and guidelines we have to follow according to the CPA That's why before delivery we do all our inspections and Roadworthy on the vehicle to activate your warranty. The fact that you drove the vehicle for almost 6 months and you indicating you needed to change Tyres and rims , is concerning and an indication that the way the vehicle is driven is perhaps in an abusive way and that in on itself can cause damage to mechanical parts , Rims and Tyres are wear and tear items and is not covered under any warranty policy When a vehicle breaks down we have to respect the outcome of the Assessor a-signed and sent by the warranty company to assess the damage on every claim It was found then that according to the assessor that most parts were covered under your warranty but some parts were Wear and Tear items not covered as per any policy The quotation that was supp**** was exorbitant. I hope you understand and have more clarity regarding what is and is not covered , if you need any more info or assistance please feel free to contact us directly Kind regards Reuben
National Manager
JBvE
Jaco Bok van Eck's updateReviewer Update
09 Oct 2023, 14:56Hi Reuben,
Clearly you did not read what I was saying. The tyres and rims were already fixed and replaced in June 2023, 03 June 2023 to be exact.
I do not care on how you guys got the road worthy certificate, that car was not inspected at all. A car in that type of damage and repairs needed, could not pass the road worthy test at any testing centre when it's done correctly and according to regulations. We have driven the barely 3000km since we got the car, all of it driven carefully by myself and my wife. The car is fitted with Netstar, that device will show what speeds it was driven under and what type of behavior it was handled.
All faults of this car was communicated to GIG Motors in time orally and also written which I can prove. You were all copied into the mail, GIG Motors, the insurance company and Planet42.
I know the tyres and rims I can forget about getting any compensation but this was also communicated to Ryno at the Strubenvale branch by mail and Whatsapp, in which I can also prove. Your assumption that we messed up the car is uncalled for as it's false accusations.
We will not pay anything further to Planet42 until the matter resolved. Either we get a replacement or the car is fixed 100% as the list of the faults provided to you or we will cancel with Planet42 and I will dump the piece of junk in front of your branch at Strubenvale where we purchased the car.
We still await Planet42's feedback though, we will not leave it as is. It just shows you that the 5 year warranty is a farce, we are not the only ones complaining about this type of issue as far as I have seen with Planet42 and GIG Motors.
Clearly you did not read what I was saying. The tyres and rims were already fixed and replaced in June 2023, 03 June 2023 to be exact.
I do not care on how you guys got the road worthy certificate, that car was not inspected at all. A car in that type of damage and repairs needed, could not pass the road worthy test at any testing centre when it's done correctly and according to regulations. We have driven the barely 3000km since we got the car, all of it driven carefully by myself and my wife. The car is fitted with Netstar, that device will show what speeds it was driven under and what type of behavior it was handled.
All faults of this car was communicated to GIG Motors in time orally and also written which I can prove. You were all copied into the mail, GIG Motors, the insurance company and Planet42.
I know the tyres and rims I can forget about getting any compensation but this was also communicated to Ryno at the Strubenvale branch by mail and Whatsapp, in which I can also prove. Your assumption that we messed up the car is uncalled for as it's false accusations.
We will not pay anything further to Planet42 until the matter resolved. Either we get a replacement or the car is fixed 100% as the list of the faults provided to you or we will cancel with Planet42 and I will dump the piece of junk in front of your branch at Strubenvale where we purchased the car.
We still await Planet42's feedback though, we will not leave it as is. It just shows you that the 5 year warranty is a farce, we are not the only ones complaining about this type of issue as far as I have seen with Planet42 and GIG Motors.
JBvE
Jaco Bok van Eck's update09 Oct 2023, 14:56
Reviewer Update
Hi Reuben,
Clearly you did not read what I was saying. The tyres and rims were already fixed and replaced in June 2023, 03 June 2023 to be exact.
I do not care on how you guys got the road worthy certificate, that car was not inspected at all. A car in that type of damage and repairs needed, could not pass the road worthy test at any testing centre when it's done correctly and according to regulations. We have driven the barely 3000km since we got the car, all of it driven carefully by myself and my wife. The car is fitted with Netstar, that device will show what speeds it was driven under and what type of behavior it was handled.
All faults of this car was communicated to GIG Motors in time orally and also written which I can prove. You were all copied into the mail, GIG Motors, the insurance company and Planet42.
I know the tyres and rims I can forget about getting any compensation but this was also communicated to Ryno at the Strubenvale branch by mail and Whatsapp, in which I can also prove. Your assumption that we messed up the car is uncalled for as it's false accusations.
We will not pay anything further to Planet42 until the matter resolved. Either we get a replacement or the car is fixed 100% as the list of the faults provided to you or we will cancel with Planet42 and I will dump the piece of junk in front of your branch at Strubenvale where we purchased the car.
We still await Planet42's feedback though, we will not leave it as is. It just shows you that the 5 year warranty is a farce, we are not the only ones complaining about this type of issue as far as I have seen with Planet42 and GIG Motors.
Clearly you did not read what I was saying. The tyres and rims were already fixed and replaced in June 2023, 03 June 2023 to be exact.
I do not care on how you guys got the road worthy certificate, that car was not inspected at all. A car in that type of damage and repairs needed, could not pass the road worthy test at any testing centre when it's done correctly and according to regulations. We have driven the barely 3000km since we got the car, all of it driven carefully by myself and my wife. The car is fitted with Netstar, that device will show what speeds it was driven under and what type of behavior it was handled.
All faults of this car was communicated to GIG Motors in time orally and also written which I can prove. You were all copied into the mail, GIG Motors, the insurance company and Planet42.
I know the tyres and rims I can forget about getting any compensation but this was also communicated to Ryno at the Strubenvale branch by mail and Whatsapp, in which I can also prove. Your assumption that we messed up the car is uncalled for as it's false accusations.
We will not pay anything further to Planet42 until the matter resolved. Either we get a replacement or the car is fixed 100% as the list of the faults provided to you or we will cancel with Planet42 and I will dump the piece of junk in front of your branch at Strubenvale where we purchased the car.
We still await Planet42's feedback though, we will not leave it as is. It just shows you that the 5 year warranty is a farce, we are not the only ones complaining about this type of issue as far as I have seen with Planet42 and GIG Motors.
JBvE
Jaco Bok van Eck's updateReviewer Update
13 Oct 2023, 09:55And still now reply from GIG Motors. I went through the contract last night and saw that the car is still on GIG Motor's name, so the car actually still belongs to you.
Since we have paid for 6 months already, we have the option of returning the vehicle to GIG Motors. Either the car must be replaced with a car with the same value or fixed 100% or we will return the car to you. These problems were reported to Ryno at the Strubenvale branch since the beginning and also other mails were sent more than 4 months ago, to Reuben, Johan and Ryno including Planet42 and the insurance company. All faults were reported to you on time, with a RMI registered mechanic's report on the mechanical repairs needed.
We have all the proof on hand, mails sent and Whatsapps. I will make them public to see if need be. This issue will not be left as is, I can promise you that.
Just so you know, the tyres fitted and rims repaired were about a month and a half after we purchased the car at GIG Motors Strubenvale. Before that even, these among other problems were reported to Ryno verbally but I guess that's how trustworthy GIG Motors are as whole.
Since we have paid for 6 months already, we have the option of returning the vehicle to GIG Motors. Either the car must be replaced with a car with the same value or fixed 100% or we will return the car to you. These problems were reported to Ryno at the Strubenvale branch since the beginning and also other mails were sent more than 4 months ago, to Reuben, Johan and Ryno including Planet42 and the insurance company. All faults were reported to you on time, with a RMI registered mechanic's report on the mechanical repairs needed.
We have all the proof on hand, mails sent and Whatsapps. I will make them public to see if need be. This issue will not be left as is, I can promise you that.
Just so you know, the tyres fitted and rims repaired were about a month and a half after we purchased the car at GIG Motors Strubenvale. Before that even, these among other problems were reported to Ryno verbally but I guess that's how trustworthy GIG Motors are as whole.
JBvE
Jaco Bok van Eck's update13 Oct 2023, 09:55
Reviewer Update
And still now reply from GIG Motors. I went through the contract last night and saw that the car is still on GIG Motor's name, so the car actually still belongs to you.
Since we have paid for 6 months already, we have the option of returning the vehicle to GIG Motors. Either the car must be replaced with a car with the same value or fixed 100% or we will return the car to you. These problems were reported to Ryno at the Strubenvale branch since the beginning and also other mails were sent more than 4 months ago, to Reuben, Johan and Ryno including Planet42 and the insurance company. All faults were reported to you on time, with a RMI registered mechanic's report on the mechanical repairs needed.
We have all the proof on hand, mails sent and Whatsapps. I will make them public to see if need be. This issue will not be left as is, I can promise you that.
Just so you know, the tyres fitted and rims repaired were about a month and a half after we purchased the car at GIG Motors Strubenvale. Before that even, these among other problems were reported to Ryno verbally but I guess that's how trustworthy GIG Motors are as whole.
Since we have paid for 6 months already, we have the option of returning the vehicle to GIG Motors. Either the car must be replaced with a car with the same value or fixed 100% or we will return the car to you. These problems were reported to Ryno at the Strubenvale branch since the beginning and also other mails were sent more than 4 months ago, to Reuben, Johan and Ryno including Planet42 and the insurance company. All faults were reported to you on time, with a RMI registered mechanic's report on the mechanical repairs needed.
We have all the proof on hand, mails sent and Whatsapps. I will make them public to see if need be. This issue will not be left as is, I can promise you that.
Just so you know, the tyres fitted and rims repaired were about a month and a half after we purchased the car at GIG Motors Strubenvale. Before that even, these among other problems were reported to Ryno verbally but I guess that's how trustworthy GIG Motors are as whole.
GIG Motors's replyOfficial
13 Oct 2023, 11:38Good day mr van Eck.
We always appreciate feedback, we have asked that you contact us directly to see if we can assist and answer your queries.Just for info sake your vehicle you bought on finance by Planet 42 ( inclusion SA) was registered on the 18 April 2023.The vehicle is on Inclusion SA name as Title holder and your name as Owner (normal practice on finance) I'm not sure who gave you the incorrect info, but we will send you a copy to prove it. Yes you are correct that you are entitled to cancel your contract with Planet 42 after 6 months as per your contract stipulates, please keep in mind the vehicle does not belong to GIG Motors as you referred to, we are just a third party The dealership, ownership and title holders are between yourself and planet 42.You can contact them, and they will advise you who will pick up the vehicle and at what premises of theirs to drop it off, if you want to go that route. from our side at the Dealership, we can only give you the guidelines and advise with relevant contact details to do such as we have on all our previous communication to you. Again, we hope you find the best way forward with regards to that Kind regards National Manager GIG Motors GroupReuben Vosloo-Watt Cell : *** Land : ***GIG Assets pty LTD T/A GiG Motors
We always appreciate feedback, we have asked that you contact us directly to see if we can assist and answer your queries.Just for info sake your vehicle you bought on finance by Planet 42 ( inclusion SA) was registered on the 18 April 2023.The vehicle is on Inclusion SA name as Title holder and your name as Owner (normal practice on finance) I'm not sure who gave you the incorrect info, but we will send you a copy to prove it. Yes you are correct that you are entitled to cancel your contract with Planet 42 after 6 months as per your contract stipulates, please keep in mind the vehicle does not belong to GIG Motors as you referred to, we are just a third party The dealership, ownership and title holders are between yourself and planet 42.You can contact them, and they will advise you who will pick up the vehicle and at what premises of theirs to drop it off, if you want to go that route. from our side at the Dealership, we can only give you the guidelines and advise with relevant contact details to do such as we have on all our previous communication to you. Again, we hope you find the best way forward with regards to that Kind regards National Manager GIG Motors GroupReuben Vosloo-Watt Cell : *** Land : ***GIG Assets pty LTD T/A GiG Motors
GIG Motors's reply13 Oct 2023, 11:38
Official
Good day mr van Eck.
We always appreciate feedback, we have asked that you contact us directly to see if we can assist and answer your queries.Just for info sake your vehicle you bought on finance by Planet 42 ( inclusion SA) was registered on the 18 April 2023.The vehicle is on Inclusion SA name as Title holder and your name as Owner (normal practice on finance) I'm not sure who gave you the incorrect info, but we will send you a copy to prove it. Yes you are correct that you are entitled to cancel your contract with Planet 42 after 6 months as per your contract stipulates, please keep in mind the vehicle does not belong to GIG Motors as you referred to, we are just a third party The dealership, ownership and title holders are between yourself and planet 42.You can contact them, and they will advise you who will pick up the vehicle and at what premises of theirs to drop it off, if you want to go that route. from our side at the Dealership, we can only give you the guidelines and advise with relevant contact details to do such as we have on all our previous communication to you. Again, we hope you find the best way forward with regards to that Kind regards National Manager GIG Motors GroupReuben Vosloo-Watt Cell : *** Land : ***GIG Assets pty LTD T/A GiG Motors
We always appreciate feedback, we have asked that you contact us directly to see if we can assist and answer your queries.Just for info sake your vehicle you bought on finance by Planet 42 ( inclusion SA) was registered on the 18 April 2023.The vehicle is on Inclusion SA name as Title holder and your name as Owner (normal practice on finance) I'm not sure who gave you the incorrect info, but we will send you a copy to prove it. Yes you are correct that you are entitled to cancel your contract with Planet 42 after 6 months as per your contract stipulates, please keep in mind the vehicle does not belong to GIG Motors as you referred to, we are just a third party The dealership, ownership and title holders are between yourself and planet 42.You can contact them, and they will advise you who will pick up the vehicle and at what premises of theirs to drop it off, if you want to go that route. from our side at the Dealership, we can only give you the guidelines and advise with relevant contact details to do such as we have on all our previous communication to you. Again, we hope you find the best way forward with regards to that Kind regards National Manager GIG Motors GroupReuben Vosloo-Watt Cell : *** Land : ***GIG Assets pty LTD T/A GiG Motors
JBvE
Jaco Bok van Eck's updateReviewer Update
17 Oct 2023, 12:25Contract now being cancelled by Planet42 reason being the car's repairs costs is more than the car's value. After spending almost R54 000.00 on the car, all is now lost down the drain. Thanks for the car that's a complete piece of garbage that lead us to a huge financial loss.
Your partnership with Planet42 is noted. After almost 5 months of sending mails to you with details on the car's repairs, GIG Motors, the insurance company and Planet42, I will make sure the negative impact that has lead us to this will be known. Even the deposit we have paid is gone now. You cannot build your fortune on someone's sorrow.
Your partnership with Planet42 is noted. After almost 5 months of sending mails to you with details on the car's repairs, GIG Motors, the insurance company and Planet42, I will make sure the negative impact that has lead us to this will be known. Even the deposit we have paid is gone now. You cannot build your fortune on someone's sorrow.
JBvE
Jaco Bok van Eck's update17 Oct 2023, 12:25
Reviewer Update
Contract now being cancelled by Planet42 reason being the car's repairs costs is more than the car's value. After spending almost R54 000.00 on the car, all is now lost down the drain. Thanks for the car that's a complete piece of garbage that lead us to a huge financial loss.
Your partnership with Planet42 is noted. After almost 5 months of sending mails to you with details on the car's repairs, GIG Motors, the insurance company and Planet42, I will make sure the negative impact that has lead us to this will be known. Even the deposit we have paid is gone now. You cannot build your fortune on someone's sorrow.
Your partnership with Planet42 is noted. After almost 5 months of sending mails to you with details on the car's repairs, GIG Motors, the insurance company and Planet42, I will make sure the negative impact that has lead us to this will be known. Even the deposit we have paid is gone now. You cannot build your fortune on someone's sorrow.