PL
Pikkie L

1 reviews | Active since Nov 2014

26 Jun 2023, 11:57

Bad business pratice!

We got a car from GIG Motors in Springs 3rd March 2023. The very next day we notice that the car was leaking oil, after the sales person (Jacques) gave us his word the car was checked out properly. We took the car back and listed the problems. Oil leak, when driving the steering wheel was shaking badly, aircon wasn't working, brake light in the rear window was falling off, the passenger seat has a hard plastic cover at tge bottom, that was also falling off. 3 days later they phoned, stating everything was in order. My husband went and fetch the car. First thing we noticed is that the hard plastic cover wasn't fix, when my husband spoke with Jacques, he said the mechanic said they don't have the correct tools to fix the cover. Week later the car starts jumping gears. Again my husband spoke with Jacques and he said to my husband the car was in order when he fetch the car, that it's no longer their problem. The same time we received a call from Planet 42 to see if we are satisfied with the car and the dealer. We told them the problem and they suggested we took the car to a RMI certified repair centre. Which we did. Centurion Auto Clinic. We were told the car needs to be there 3 days fir accessing the problem. The car eventually were there 9 days before the accessor had a look, and gave the okay for repairs. We were notified by Planet 42 that the cost to get the gearbox repaired is R25000.00. The warranty plan only paid R18250.00, and that we are liable for the difference which comes to R 6750.00. I spoke with Jacques at GIG Motors again and he referred me to his manager Reuben. I stated the problem and he also said that all was in order when we took the car, but he will compromises with us and pay half of the repairs which come to R3275.00 I also told him that according to the consumer board we can return the car, and either ask to get the contract void or get another car. I also told that of I don't get any satisfaction I will make a complaint at the Ombudsman. He was very cross with me and told me that I can go ahead and do so, but I will not come very far, as he knows the Ombudsman very well, they had many cases against them and all the cases was lost by the customers. So the car was in the repair centre, and we only got the car back 2nd May 2023. They gave us a 1 year warranty on the work, the very next day we noticed the car was leaking oil again. My husband phoned the repair centre, took back the car, and 2 days later we were notified that the oil leak was not due to their work, but the original oil leak was only fixed with silicone, and with their work it all came loose. They will fixed the sump, and it will cost us R1500. I was furious. I couldn't get myself thinking of how we have been **** to by GIG Motors. We had it fixed. 2 days later the car start jumping gears again. It was now only driving I. 1st and 2nd gear. Again we spoke with the repair centre and was ask to bring back the car again. In the meantime, Planet 42 deducted R6865 every month , while we sit without a car. The repair centre then said they will get another gearbox, and the car was back again for fixing. So the repair centre let us know that the 1st gearbox wasn't in good condition, they had a 2nd one. It was put in, tested and again this one jumped the 2nd gear. They are going to pull it again and see what is the problem. It's been 3 weeks already and still we don't know where we stand. I am so tired of fighting about this car. I have asked that Planet 42 rather take this car back, we cannot keep on paying for something that we cannot use. I have learned a very hard lesson. Never again will I trust people's word! And then they say: GIG - God is good. Shame on you.

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Replies (1)
GIG Motors
GIG Motors's reply27 Jun 2023, 12:21
Official
Dear customer Lombard 
 
See our findings regarding your complaint on Hello Peter.
 
Customer Lombard bought a Daihatsu Sirion AT from GIG Motors through Planet 42 on Finance.
Took delivery and complained about an oil leak and gears slipping a few months later, we advised them to return the car so we can assess the issue, customer said its too far from their residence and asked if they can take it to an RMI registered workshop in their area (Centurion Auto clinic) as they did. 
Centurion Auto Clinic did a warranty claim for customer as they did have an active warranty on their finance, they did repair work for them, and the warranty covered R18250.00 so the customer had a shortfall of R6750.00 
Customer approached GIG Motors and asked for assistance We did assist with compensating them with R3275.00 towards the shortfall as a good-hearted gesture (proof on record) 
 
Customer was happy and they got their car repaired by Centurion Auto Clinic.
A Few weeks thereafter customer contacted GIG Motors advising us that the repair work done was not to their satisfaction.
I explained to customers that we as GIG Motors can unfortunately not do repairs on work that was paid for and done by Centurion Auto Clinic on a warranty claim, we advised them to take it back as they give a 12 month warranty on their work seeing they are RMI registered. 
 
I think Customer Lombard is confusing different institute with the same complaint
One - we are the Dealership GIG Motors.
Two - Planet 42 is just the Finance house.
Centurion Auto Clinic is the RMI workshop that customer decided to take the car to for Warranty claim.
 
We do have empathy for the experience that customer Lombard had, but it's not right to twist the truth and make the Dealership at fault for bad service on repair work done by Centurion Auto Clinic.  We cannot be liable for other people's poor workmanship.
 
We hope customer Lombard gets the service they are entitled to and have the repair work done properly.
 
Kind regards 
Reuben