KM
Keshni M
1 reviews | Active since Jan 2015
25 Jan 2023, 09:55
Very disappointing experience
After a number of years of being a loyal customer, spent over R6000 with gift experience for a 30th and 40th as gifts. Gift experience cancelled the experiences in Dec I had made one purchase in Aug and all I asked was that my refund include interest as this was in line with CPA guidelines and what is fair to the customer but was met with a most rude experience with a lady named Claire Stier To quote the email "Please feel free to take this matter to the authorities" "I'm not going to enter into an argument in this regard." "No further costs in this regard will be borne by my company"
Safe to say I will no longer be using their services.
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Gift Experience South Africa's replyOfficial
25 Jan 2023, 13:02Thanks for your feedback Keshni, we're sorry that you couldn't get what you wanted especially after we had offered a full and immediate refund. We're always sad to see a customer go but after explanations as to why we would not be offering interest payouts owing to substantial losses suffered by Gift Experience at the cancellation of the events by the experience provider (not Gift Experience which was only acting as an agent for sales) and your refusal to accept our reasons as fair and threats to the business to take the matter further under the CPA, I think that you'll find that the curt response may have been justified under the circumstances. Especially when it is so uncommon for a small business in SA to stand up and do the right thing in reaching out to its clients with offers of full refunds in tough times and make them snappy and instant when a product is no longer available.
We can only say a sad goodbye to the loss of your custom and wish you well in finding suitable replacements for the gifts that you purchased.
We can only say a sad goodbye to the loss of your custom and wish you well in finding suitable replacements for the gifts that you purchased.
Gift Experience South Africa's reply25 Jan 2023, 13:02
Official
Thanks for your feedback Keshni, we're sorry that you couldn't get what you wanted especially after we had offered a full and immediate refund. We're always sad to see a customer go but after explanations as to why we would not be offering interest payouts owing to substantial losses suffered by Gift Experience at the cancellation of the events by the experience provider (not Gift Experience which was only acting as an agent for sales) and your refusal to accept our reasons as fair and threats to the business to take the matter further under the CPA, I think that you'll find that the curt response may have been justified under the circumstances. Especially when it is so uncommon for a small business in SA to stand up and do the right thing in reaching out to its clients with offers of full refunds in tough times and make them snappy and instant when a product is no longer available.
We can only say a sad goodbye to the loss of your custom and wish you well in finding suitable replacements for the gifts that you purchased.
We can only say a sad goodbye to the loss of your custom and wish you well in finding suitable replacements for the gifts that you purchased.