Gift voucher was daylight *******!

Received a Sweet Life week-end voucher from Gift Experience SA to La Dolce Vita guest lodge in Harties. It included dinner, bed and breakfast for 2 nights, a boat cruise and wine, flowers and aromatherapy basket in the room. Had a honeymoon suite downstairs which was hot and stuffy and the aircon didn’t work. The room smelled musty and there was mould in the ceiling. Also, there were no windows to open for fresh air. The dingy little outdated bathroom was utterly disgusting with mould on the shower tiles and ceiling, had to shower with flipflops on. Also, there was no wine, flowers or aromatherapy basket in the room, even though it was paid for in the voucher. Also found out that dinner was no longer being served, which was also paid for in the voucher. I received a refund from Gift Experiences SA for the dinner, however they refused to refund the amount paid for the wine, flowers and aromatherapy basket. They offered a R250 voucher to use on their online store, which you can buy nothing with so it was useless to me. I also checked the reviews for this guest lodge and the bad reviews go back to 2021, yet Gift Experience SA was still selling vouchers to the disgusting place until now when I complained about the place. Clearly they do not vet/visit the places they sell vouchers to, so definitely would think twice before buying any voucher from their website. The voucher for La Dolce Vita was definitely daylight *******.