FRUSTRATED AND DISAPPOINTED

Made my booking on 13 March 2024 at 06:11AM and received booking confirmation.

I called the establishment today 15 March to let them know I might be late for check-in only to find out that they don’t have my booking/didn’t confirm it. They are fully booked for the weekend.

I emailed Experience Gifts 3 times; I’ve been waiting 3 hours for a response. A third party was used to make the booking with the establishment. The establishment only got an email yesterday 14 March 2024 about my booking and they’re fully booked for the weekend. The third party can’t help with resolution. Highly disappointed as this was meant to be a weekend getaway for my birthday with my mom. 💔

Even more frustrating that I can’t just pick up the phone and speak to someone.

Received an automated response saying someone will assist within 6 hours - it will be 18:00PM by then.

Was really looking forward to celebrating my 30th now I’m just sitting at home because who has another R6800 laying around to book accommodation?