Poor workmanship, poor service, refusal to honor warranty

The fact that they make you pay in full in advance should be a warning. It means they do not trust themselves to deliver and make their customers satisfied. This should have been a sign of their shady business dealings.

Like many other reviewers here I was given an installation date, paid, and then all of the sudden the installer is sick – for weeks on end (wish I would have read up on them first as it seems same modus operandi with all customers). Weeks passed and they finally sent 2 s****py guys, subcontractors, who Gido claimed where experts in garage door installations with solar power. They fed a bunch of lies about having to change the door, and the motor provided by Gido not working with the set-up, etc. etc. This was after having sent Gido tons of pictures to verify everything would work. Well out of desperation since it had been weeks without my door functioning, I decided to go ahead and pay them another R2,500 to replace the door parts they said were incompatible. In retrospect this clearly was a **** just not clear if this was the subcontractors on their own or in cahoots with Gido. Since then the garage motor has never operated. They came out once, fiddled with it (I honestly do not know how they are in business as you have to lend them all tools, and then they leave exposed wires and connections which would simply not pass any inspections and leave). Since then have been calling them over and over, they refuse to come out stating that it is a problem with the batteries and unfortunately they do not guarantee the batteries. With no option left, I contact Gido head office. They tell me to “sort out my own problems” for doing underhanded deals with their subcontractors. Exactly what underhanded deals? The fact that they, the Gido approved subcontractors, gave me their number and said to call them should there be any issues? The fact that they, the Gido approved subcontractors, told me I had to change a mechanism on my door and pay extra for it and I did as no direct representative from Gido would come out and I could not wait weeks on end, plus the fact that that Saturday I tried calling the Gido rep, Hennie, sending him messages verifying and he would not respond? How then is this my fault as the customer? Any case from reading the other reviews, this company is just ************ trying to make quick money. Clearly, I am just one of many victims. Companies like this are short-sighted and will not be in business much longer. For the time being, I would recommend you stay away.