Bad Customer Service

i phoned Gido Gate motors a week ago to arrange for one of their technicians to come out to my house to repair my gate motor. An appointment was made for Friday the 29th of January at 14h00 and as nobody was at my house, I arranged with Hennie that I will take off work early to personally be there when the technician arrives. Needless to say, nobody arrived and or phoned to apologise for not being able to come out. On Monday the 1st of February I again phoned Hennie to enquire about the situation, but was informed by the switchboard operator that Hennie was busy but will return my call in 10 minutes. No call was received. I phoned back numerous times just to be informed every time, Hennie knows about my message and will return my call without delay. As expected,nobody came back to me. This for me is nothing less than NO customer service !!