Poor service and incomplete work

If I could give zero stars to this business, I would. I paid upfront and my electric fencing was installed in June 2019. During the installation, my front gate was damaged and Suzanne at Gido agreed telephonically that this amount would be refunded to me as it was the site manager's responsibility to make sure things like this did not happen. It's now 3 months later and my calls and emails are ignored. Gido has not even issued me with my electrical compliance certificate, despite me requesting this numerous times.