Poor after sales service

<p>Gido installed my electric fence. They did an excellent job. But later on I had an issue with the energiser. Its under warranty and they were called to sort out. I received a bill for R1400. When I queried this with Susan, she was extremely rude and told me that they came out and repaired it and if i wanted it to be repaired under the warranty it was for me to de-install and take to the manufacturer myself. This is not specified in their T&C. She refused to help me and told me thats the way it is, take it or leave. She has an abrupt and total don't care attitude. For her R1400 might be nothing, but its a lot of money after you spent R17 000 to install an electric fence. I called the salesman, Douglas, to assist and advise. Two weeks later, still waiting for him to return my call. Extremely dissapointed.</p>