No refund for faulty parts under guarantee

<p>Gibsons Tyre and Alignment replaced parts on my Mazda vehicle in September 2015. The parts strating giving problems in December 2015. In January 2016 I returned the vehicle to them for assessment. They agreed that the parts they put in were faulty. There was a 6 month guarantee on the parts. They informed me that I must go to the Mazda agent and buy the genuine parts as Gibsons put non geneuine parts into the vehicle. They would then take those genuine parts and replace the faulty parts they put into the vehicle, and then they would refund me for the non genuine faulty parts that they fitted and charged me for in September 2015. </p> <p> </p> <p>To this day I haven't received my reimbur*****t for the faulty parts. This after numberous phone calls and emails! </p> <p> </p> <p>On top of that the genuine parts I had to buy on my own account, at the Mazda agent, costs about the same as the non genuine parts that Gibsons fitted and charged me for!</p> <p> </p> <p>So I am out of pocket for the faulty parts which Gibsons still haven't reimbursed me for, which they said on numerous occasions they would!</p> <p> </p> <p>Shocking!!!</p>