Not really business like. Not at all.

I was due and excited to start my MBA journey with GIBs today but with the changes in covid alerts and the resulting move to online classes made me change my mind and defer registering till next year.

My main issue through the decision making with GIBs is the lack of communication and support through the process and coming from a business school of such repute, I am left surprised and disappointed.

While I understand the need to move classes online, I have found the whole communication process uphazard and unplanned with the minimal communication received. I was surprised when I sent my deferral email and received an out of office response from the programmer manager indicating that he will only be back to office when orientation had started already. As if not enough, I then received another email on the eve of orientation with details and agenda for the next day. Add in random emails from lecturers and I am left really disappointed by this school. I as a potential student had no clear of what was coming or what was going on.

I get that we are living in strange times but I would expect a business school worth its name to have a streamlined communication process leading up to commencement of the programme with clear details about what to expect. I would expect that all this communication is sent timeously and not on the eve of the starting date. I would expect proper branding on all official communication from the school. I would expect that key personnel are available and on standby leading up to commencement of classes especially for new students.

Now I am sitting here wondering whether my deferral email has been received, what actions to take next, and at the least the ability to talk to some student liaison officer to understand some of the processes. I drove to the school actually to try and see if I could get to speak to someone but the security told me to come the next day as he is sure classes would be onsite.

This is shambling coming from GIBS, ateast based on what I was expecting.