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usha N
1 reviews | Active since Dec 2017
05 Nov 2020, 20:04
Complaint against the online support team.
The Course content is excellent and so is the Lecturer, however, the course co-ordinator was non-responsive to emails or calls. The online site is difficult to navigate and assistance was lagging.
Helpful (0)
Replies (2)0
Replies (2)
Gibs Gordon Institute Of Business Science's replyOfficial
06 Nov 2020, 15:25Hi Usha, we sincerely apologise for your experience as this is not the GIBS way. We have spoken to the relevant parties and believe someone has been directly in touch with you to resolve the issues. Please do let us know if you need any further assistance.
Gibs Gordon Institute Of Business Science's reply06 Nov 2020, 15:25
Official
Hi Usha, we sincerely apologise for your experience as this is not the GIBS way. We have spoken to the relevant parties and believe someone has been directly in touch with you to resolve the issues. Please do let us know if you need any further assistance.
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usha N's updateReviewer Update
06 Nov 2020, 22:56Hi
I have been contacted by Mr Guthrie Garnham ( Academics Operations Manager ) and Mr Paul Lensen ( Chief Development Officer }. Both of these gentlemen have apologised and promised to take my comments under advi*****t and use them to better the online study experience for future learners. They have also compensated me and will ensure that any future studies that is undertaken with them will be monitored by the course co-ordinator and feedback will be provided. I am pleased with their efforts in resolving this issue.
I have been contacted by Mr Guthrie Garnham ( Academics Operations Manager ) and Mr Paul Lensen ( Chief Development Officer }. Both of these gentlemen have apologised and promised to take my comments under advi*****t and use them to better the online study experience for future learners. They have also compensated me and will ensure that any future studies that is undertaken with them will be monitored by the course co-ordinator and feedback will be provided. I am pleased with their efforts in resolving this issue.
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usha N's update06 Nov 2020, 22:56
Reviewer Update
Hi
I have been contacted by Mr Guthrie Garnham ( Academics Operations Manager ) and Mr Paul Lensen ( Chief Development Officer }. Both of these gentlemen have apologised and promised to take my comments under advi*****t and use them to better the online study experience for future learners. They have also compensated me and will ensure that any future studies that is undertaken with them will be monitored by the course co-ordinator and feedback will be provided. I am pleased with their efforts in resolving this issue.
I have been contacted by Mr Guthrie Garnham ( Academics Operations Manager ) and Mr Paul Lensen ( Chief Development Officer }. Both of these gentlemen have apologised and promised to take my comments under advi*****t and use them to better the online study experience for future learners. They have also compensated me and will ensure that any future studies that is undertaken with them will be monitored by the course co-ordinator and feedback will be provided. I am pleased with their efforts in resolving this issue.