RESPONSE

Hi, I do sincerely apologise for this whole issue. We try very hard to treat our customers well but unfortunately in this case we have failed? We have done numerous investigations into this incident & they have all come up blank. We can't seem to find her goods any where? We are fairly new to the Storage Industry & we have since been very careful in accepting goods on behalf of our customers since this incident.<br> <br> There was no inventory supp**** when the goods were delivered & no inventory when the goods were removed? We were not asked to sign for anything either? Both these operations where done by separate independent removal companies that we suggest our customers liaise & deal with directly? We have nothing to do with the removal companies other than to recommend those that we found to be very good! <br> <br> It was very difficult to offer compensation as we weren't aware of the value of anything? It was a very difficult Management decision but I'm sure we have learnt a lot from this unfortunate incident. I would be happy to relook at the incident with the customer to come up with an amicable solution?<br> <br> Thanks<br> Chris