Gib Insurance Brokers
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Gib Insurance Brokers
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEM
Eugene M
1 reviews | Active since May 2013
2 Aug 2026, 11:23
Payment not allocated, followed by an unauthorised duplicate debit
I paid my insurance premium to GIB, but the payment was apparently not correctly allocated to my policy. GIB subsequently deducted my normal monthly premium together with the exact payment I had already made. I did not authorise this increased debit. What makes the situation worse is that I was expected to provide proof of payment instead of GIB being able to trace and reconcile the funds through its own banking and accounting records. A company responsible for handling clients’ money should have reliable systems for identifying incoming payments and preventing duplicate collections. Because of this experience, I have disputed the additional deduction, revoked GIB’s debit order authority, requested a complete account reconciliation and instructed GIB to cancel my policy. I have also lodged a formal complaint and referred the matter to the National Financial Ombud Scheme. This has been an unacceptable and profoundly disappointing experience. I will update this review if GIB refunds the duplicated payment, provides a complete reconciliation and offers a satisfactory explanation for how this was allowed to happen.
Helpful (0)
|Replies (0)EM
Eugene M
1 reviews | Active since May 2013
2 Aug 2026, 11:23
Payment not allocated, followed by an unauthorised duplicate debit
I paid my insurance premium to GIB, but the payment was apparently not correctly allocated to my policy. GIB subsequently deducted my normal monthly premium together with the exact payment I had already made. I did not authorise this increased debit. What makes the situation worse is that I was expected to provide proof of payment instead of GIB being able to trace and reconcile the funds through its own banking and accounting records. A company responsible for handling clients’ money should have reliable systems for identifying incoming payments and preventing duplicate collections. Because of this experience, I have disputed the additional deduction, revoked GIB’s debit order authority, requested a complete account reconciliation and instructed GIB to cancel my policy. I have also lodged a formal complaint and referred the matter to the National Financial Ombud Scheme. This has been an unacceptable and profoundly disappointing experience. I will update this review if GIB refunds the duplicated payment, provides a complete reconciliation and offers a satisfactory explanation for how this was allowed to happen.
0
Replies (0)kZ
khumalo Z
1 reviews | Active since Jul 2026
28 Jul 2026, 10:58
My IRP5 was incorrectly submitted to SARS by the fund
GIB service is *******. No communication, My IRP5 was incorrectly submitted to SARS by the fund. 😪 whatsoever I have been having issues with submitting my returns because of them even last year it was the same issue Hunadi and Tonnie are not helping or even communicate with me
Helpful (0)
|Replies (0)kZ
khumalo Z
1 reviews | Active since Jul 2026
28 Jul 2026, 10:58
My IRP5 was incorrectly submitted to SARS by the fund
GIB service is *******. No communication, My IRP5 was incorrectly submitted to SARS by the fund. 😪 whatsoever I have been having issues with submitting my returns because of them even last year it was the same issue Hunadi and Tonnie are not helping or even communicate with me
0
Replies (0)