Giant Service Giant Fail

I bought a brand new Giant Road Ebike from a reputable bike dealer in Durban Recently. The bike from day one has given me problems. I took it back to the store. The giant rep gave them some fixes. Which they tried to no avail. The bike now has been sitting back with the store but giant has yet to replace or repair the bike.

I have tried contacting them myself many times to no avail. The rep says they will send parts to the store. And attempt to fix it.

How can a bike that’s R80k, bought brand new not be replaced. How can giant not stand by its product yet charge a premium.

I am at a loss for words.