GI Combat Supplies (or not to supply).

GI Combat Supplies advertised an item I was interested in on their website. The item was "out of stock" and on back order. Back orders take a bit longer, which under normal circumstances makes sense. I paid for the item, plus delivery fee, up front. Here's the info they give you when placing a "back order": Please Note: By Placing This Backorder, You Accept The Following Terms And Conditions: Upon Confirmation Of This Backorder, You Understand That The Item(S) Is Not Currently In Stock/Available And Gics Will Order And Reserve This Item(S) For You And As A Result, A Waiting Period Applies For The Backordered Item(S). Gics Will Endeavour To Order And Secure Backordered Stock From The Supplier(S) As Quickly As Logistically Possible. You Are Aware That Due To The Specialised Nature Of Many Of The Products That Gics Offers As Well As Logistical And Compliance Requirements Involved In Importing Certain Products, Lead Times On Certain Backordered Items Can Take From 2 Weeks To 6 Months In Extreme, Exceptional Circumstances. This Is Not The Norm And We Do Our Utmost To Avoid This From Happening. I patiently waited for 6 weeks, still no news from GI CS, no follow up email, no communication whatsoever. So, I sent them an email just to check if they have any news, or perhaps, good news with an ETA. They responded that they are still waiting for stock and should have an ETA for me soon. A week later, I followed up again, seeing that their "soon" could mean anything. They have placed the order, but still waiting for the supplier. Eventually I saw the supplier advertising in a popular firearms magazine and I contacted them directly to see if they have any stock... Turns out, they have plenty of stock, but never received any orders from GI Combat Supplies. So, politely, I reached out to them telling them that their supplier does have stock and that they never received any orders from GI CS. Please, get my product, I've been waiting for 2 months now... After a couple of days, still no news, being sent from pillar to post...nobody can help, nobody gets back to me like they say they will. I've phoned them so many times. Eventually I asked for a refund...that doesn't seem to be easy either!! Finally, today, 03-05-2016, I phoned them again and they agreed to refund me...only to get the email Request for Refund form where their T's & C's stipulate that they will deduct a 15% admin fee for the refund and that the refund will take 21 working days!! I got hold of the supplier and they informed me that GI CS never settled their previous account, so no products will go to GI CS until they settle their account and, that they actually don't want to do business with GI CS again. I hope I get my refund, but what makes me angry, is that i've been waiting all this time under the impression that the problem is with their supplier and not with them, and knowingly keeps me waiting and waiting. I feel that they've deliberately kept information away from me and should take the Sniper 3d Action Target off their website and any other Sniper gear they have. I must say, I will be very upset if they deduct the 15% admin fee for the "refund" too...at this stage, I feel they should refund me as quick as possible without any fees for their lack of customer service, never mind taking more of my money without doing anything on their side besides lying to me. They've lost a customer for sure!! Highly disappointed and seriously questioning their integrity.