LK
Lindi K
1 reviews | Active since Aug 2016
28 May 2018, 16:56
WORST DECISION EVER!!!
I WILL NEVER RECOMMEND GHD TO ANYONE NOR SUPPORT YOU BRAND EVER AGAIN!!
I bought my ghd Platinum styler in 2015 for a hefty R3250...
Not once has my ghd suffered any form of damage!
I tried to switch it on on 27/05/2018, and boom, it’s broken. Yes, broken!! How or why I do not know...neither can ghd assist in this problem!! But they gave me solution! A terrible solution...
Thank you ghd for the response that I can buy another one at a discounted price of R2500 when I already spent R3250 buying your product... Are you joking!!
I am a mere 6 months out of warranty and you have NO alternative or other solution.
Your product is of an extremely poor quality and I regret ever buying a ghd! My veaudry kept for 6 years and broke after I let it fall...
That is absolutely pathetic ghd!! You discontued the product with good reason!! Maybe you made the product of such a poor quality to trick people into buying another one within a few weeks to just over two years... Your reviews speak for themselves!
My heart is broken because this product has broken without cause, the only assumption is poor workmanship, bad quality...and your customers keep on losing!!
Thank you ghd for a financial loss of R3250! I expected a lot more from you as an international brand!!
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GHD's replyOfficial
29 May 2018, 09:11Good day Lindi
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future
kind regards
ghd
Best regards,
GHD's reply29 May 2018, 09:11
Official
Good day Lindi
Thank you for your post
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future
kind regards
ghd
Best regards,