Worst Customer Service GHD

I am deeply disappointed with the extremely unprofessional, rude and disrespectful service I have received from the customer service line.

I was always of the opinion that GHD have the absolute best service, although the market gets really competitive and all products equally good, I always backed GHD and only bought GHD because of the service I have received from them previously. With my latest purchase on the 28th of November, with order number ***5, I expected nothing less, because of the excellent service I received previously. When I phoned on the 29th of November, concerned that I have not yet received any waybill/tracking details, the lady who answered, did so with just a hallo, I asked who I was speaking to and she rep**** again in a tone I could bearly hear. I asked again, and she rep**** with n rude manner, Zanele. I said hallo Zanele, you are speaking to Yolandé and I gave her my order number and asking when can I expect tracking details and delivery. She told me that ghd doesnt dispatch anything on month end and they will only dispatch on the 1st, then I will receive an email or sms with tracking details. I asked why is this, and she just rep**** with "I don't know." I said okay, thant you. I waited the whole of Friday, the 1st of December and today, the 4th of December, and by 3pm, I decided to phone again and ask again. Again the customer service line was only answered in a very unclear tone with a "hello". Again I asked to whom I was speaking to and again in an unclear and unprofessional manner, only "Zanele", I had to ask again to hear the name and realised its the same lady. I told her I spoke to her on Thursday and asked about the tracking details and while I was still speaking, she kept on interrupting me with the 7 to 10 working days. I said, I understand, and thus the reason I phoned to ask when I can expect delivery, and she said they will dispatch friday and I have not received any communication iro tracking details. Struggling to finish my sentce, because of her constantly interrupting me, I told her to stop interrupting me, I am the customer and she should have some respect. She then told me I'm interrupting her, which I know I did not do and repeated myself again, asking her to have some respect and let me finish and stop interrupting. she just kept on trying to speak over me louder and I said, I will phone her manager, she just said okay bey.

I have never in my life received such unprofessionalism, answering with just a hallo, without stating your name, with no pride, no respect and absolutely no respect whatsoever.

Saddened to say, I will not buy any product again from GHD, if this is the service their customers receives. It is a shock and very sad to experience this extend of bad service, after receiving such excellent service previously. I will from now rather take all the hairdressers' advice and warnings and go with another product of just as good quality after testing the product myself in their salon.