1 reviews | Active since Oct 2017
Worst customer service EVER
I purchased a GHD about 3 months ago. It broke after 3 weeks. I sent it in for a replacement and it has been over 2 months and have still yet to receive a replacement. I've been given the runaround by all customer service representatives. I've called over 10 times and sent countless emails. I wasted money on the straightener and on shipping for a replacement I will obviously never get. This company is a sham. I will never purchase another GHD product again. You have lost a very loyal customer and I will make sure no one I know purchases a ghd product.
Good Day Jessica
Thank you for your post
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future
Kind regards
ghd Customer Service
Good Day Jessica
Thank you for your post
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future
Kind regards
ghd Customer Service