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Natalie S

1 reviews | Active since Nov 2018

08 Nov 2018, 18:20

Very disappointed

I have had My straighteners just over 2 1/2 yrs went to use them yesterday red light flashing and beeping sound called customer service and was told there was nothing they could because because the warrently had run out!!!! I hardly use my straighters if I have an occasion I will straighten my hair so once a month would be a push....... These are a replacement pair to my first pair that stopped working after 3 months of me purchasing them but GHD customer service are refusing to do anything about it because my warrently has run out...... oh but they did offer me a 20% discount on a new pair if i ordered over the phone there and then how good of them. Surely a £170 pair of straighters should last longer than 3 year it's an absolute joke I did ask then how long a pair of straighters should last for but wasn't given a straight answer funny that

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Replies (1)
GHD
GHD's reply09 Nov 2018, 09:42
Official
 Good day  Thank you for your post Thank you for taking the time to communicate to us why our ghd product did not meet your expectations.  We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.   We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused.  Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.  I assure you that our products are manufactured to the highest standards and we endeavor to provide a premium product that is both usable and durable to our valued customers. Hence, we guarantee our products with a two year manufacturers guarantee which is one year longer than the industry standard. 

kind regards
ghd Customer Service