Utterly Disappointed
<p>A year and a half ago I purchased a ghd vintage pink limited addition. a week and a half ago one of the plates stopped working .they only collected friday, when my hairdresser phoned they offered me a normal ghd or the wide or the gold one, but I find that is completely unfair as I purchased a pink vintage limited addition and now I get a plain one. its like u buy a merc and in return get a city golf. I still have not recieved any news as when im speaking to customer service they asking for info only my hairdresser has and she is not at work. feels like im getting nowhere , I have been using ghd for ten years and now when it breaks I can see how bad it is.</p>
Good day
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
Please allow us to have your defective ghd product collected for further investigation, we will mark this as high priority so we can have this resolved as quickly as possible
It is our goal to retain you as a satisfied customer and we hope to restore your faith in our brand
kind regards
Candice Whittaker
Best regards,
Good day
Thank you for taking the time to communicate to us why our ghd product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
Please allow us to have your defective ghd product collected for further investigation, we will mark this as high priority so we can have this resolved as quickly as possible
It is our goal to retain you as a satisfied customer and we hope to restore your faith in our brand
kind regards
Candice Whittaker
Best regards,